Customer Service Chinese

Job Description

Receive sample, check test request form & sample size
Register job no. (VNHL & BOSS no.), prepare quotation and send to client.
Clarify unclear information about KAM program
Check client payment status (contract or in advance) and follow debt

Handle client inquiries (collect info from the related team)
Handle revised report as client request
Handle internal queries on order status
Monthly/ Weekly summary for account handling

Other assignments upon getting request

Qualifications

University level or higher
Good communication & Office skills
Good in Chinese, basic English