Collaborate with Sales to build strong partnerships with Korean, Chinese, and Taiwanese customers, understand customer needs, and work directly with multiple supporting departments to meet customer expectations.
Location & Hours: in-office, Tam Ky, Quang Nam. Working hours are Mon-Fri, 8:00 AM–5:00 PM.
Key Responsibilities:
Support Sales in Achieving Revenue Targets: Increase revenue by achieving sales objectives in existing key accounts and developing Key Sales Objectives.
Maintain Business Requirements: Secure business, review customer service requirements, and collect complete specification requirements to pass to manufacturing units.
Coordinate Samples and Materials: Manage the timely availability of samples, proofs, formats, data integrity tests, and ink drawdowns, while working with purchasing for key materials.
Handle Customer Requirements: Directly manage local and overseas merchandisers, investigate and resolve customer complaints promptly, and handle service inquiries.
Cross-Department Collaboration: Partner with Sales, CS, and Planning teams, work with Sales & team manager for order migration, and lead service improvement projects with CS Supervisors/Managers.
Customer Service Excellence: Provide regular service review calls, manage material and finished goods stock planning for key customers, and set up standard quotations and discount pricing.
Requirements
Experience: 3–5 years of related experience in Sales, Business Development, or equivalent (Bachelor's degree preferred).
Language Skills: Excellent communication and writing skills in both Chinese and English.
Analytical Skills: Excellent analytical, research, report-writing, and multi-tasking skills.
Technical & Creative Knowledge: Marketing Brand/Product Management knowledge, creative/art direction skills, strong presentation skills, and proficiency in Microsoft Office and function-specific software.
Benefits & Work Environment
Professional MNC working environment with on-the-job industrial training and a strong leadership team.
