Customer Quality Engineer English / Japanese

Responsibilities

1. Customer quality management, problem discovery, problem sorting, problem tracking and problem solving, quick response, analysis of after-sales product quality issues and report generation.

2. Trace back the business process from the delivery results, establish a data monitoring system, ensure accurate measurement of process efficiency and delivery results and achieve data interlocking, dig out business problems from the data and promote business improvement.

3. Build an online problem handling process, fully and accurately understand business problems and systematically promote business improvement to continuously improve customer experience.

4. Responsible for customer quality complaints/feedback/returns and other user quality incidents, formulate overall corrective and preventive improvement measures, track implementation and verify until the problem is followed up and closed.