Customer Experience PMO, SPX Express

Shopee

Ho Chi Minh, Vietnam

2-4 Years

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Posted 23 hours ago
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Job Description

Job Description:

Develop CX solutions and recovery strategies, backed by data-driven diagnosis of pain points and root causes, to improve customer satisfaction and retention
Drive end-to-end implementation of CX initiatives, ensuring timely delivery, clear ownership, and issue resolution
Establish tracking frameworks to monitor initiative impact, ensure SLA adherence, and drive continuous improvement
Align cross-functional teams and deliver clear updates to management on progress and outcomes

Requirements:

At least 2 years of relevant work experience in Customer Experience/ Consulting/ Ecommerce or related fields
Strong customer centric mindset with solid business acumen
Good analytical thinking and data analysis skills
Strong stakeholder management & project management skills
Be opened, flexible and enjoyed fast-paced environment
Good at writing and presentation in both Vietnamese and English

More Info

Job Type:

Permanent Job

Industry:

Internet /E-commerce

Function:

Customer Experience Consulting

Employment Type:

Full time

About Company

ShopeeJob Source: careers.shopee.sg

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 146499167

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