Develop comprehensive listening points in the customer journey, define varying strategies, and identify opportunities for continuous improvement of customer experience
Resolve potential disputes, identify root-cause and customer issues and build effective long-term solutions
Leverage customer insights to cooperate closely with multiples departments to initiate and implement projects to enhance customer experience
Continually review and evolve the collection of processes used to track, oversee, organize and handle every interaction between the customer and company throughout the lifecycle
Assist Line Manager in other tasks assigned
Requirements
2 year+ experience in customer experience or operation management, e-commerce is preferred
Excellent analytical skills and ability to make a judgment based on logical reasons
Well-developed interpersonal and communication skills
