CS Escalation - SPX Express

Shopee

Ho Chi Minh, Vietnam

Fresher

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Posted 21 hours ago
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Job Description

Job Description:

Professionally handle dispute cases related to the compensation process.
Handle situations promptly and effectively according to processes, and instructions from Line managers and the company.
Identify problems, and causes to provide solutions and remedies before closing a claim/complaint.
Get new initiatives to improve processes, daily task
Take high responsibility in serving customers by Customer Service
Maintain a balance between company policy and customer benefit in decision-making
Other tasks are assigned by the Company from time to time.

Requirements:

Experience in customer service, call center is essential
Able to work individually and as a team
Good logical mindset, task-oriented
Analytical with effective negotiation and problem-solving skills
Good English skills can help when coordinating with internal stakeholders from across the region
Available to work on weekends

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About Company

ShopeeJob Source: careers.shopee.sg

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 148667449

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