Client Success Intern

Location: Ho Chi Minh City (Hybrid/Remote options available)

Ba3 is an AI-driven platform that helps brands on TikTok Shop, Shopee, and Lazada turn data into actionable insights. We empower e-commerce teams with real-time analytics, customer behavior prediction, and digital shelf management to drive growth.

As a Client Success Intern, you will support the Client Success team in ensuring our e-commerce clients maximize the value of Ba3s solutions. You will assist in onboarding, data reporting, and client engagement, playing a key role in delivering excellent experiences for our brand partners.

• Assist in onboarding new e-commerce clients, ensuring smooth adoption of Ba3 tools.
• Support in analyzing TikTok Shop, Shopee, and Lazada data to highlight insights for clients.
• Prepare reports, presentations, and dashboards for client success reviews.
• Monitor client accounts for product listing performance, pricing, and promotions.
• Help manage client communications (follow-ups, FAQs, training materials).
• Collect and organize client feedback to share with product and marketing teams.
• Research industry trends and competitor activity to support client strategy.

• Strong interest in e-commerce and digital commerce platforms.
• Excellent communication skills in English and Vietnamese.
• Analytical mindset with ability to work with data and reports.
• Proactive, detail-oriented, and eager to learn.
• Familiarity with TikTok Shop, Shopee, or Lazada is a big plus.
• Basic Excel/Google Sheets or data tools knowledge preferred.

• Hands-on experience in client success and e-commerce analytics.
• Exposure to AI-driven commerce solutions in Southeast Asias fastest-growing sector.
• Mentorship from Ba3s leadership team.
• Opportunity for a full-time role after internship based on performance.