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Business Support Officer, Health & Benefits

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Job Description

Description

The role

  • Strictly follow the Broker Manual to provide the highest level of customer service to assigned clients, including but not limited to:
  • Placement support: preparing quotation comparisons.
  • Contract management: preparing communication materials for clients; managing policy adjustments; preparing periodic claim reports during the policy year.
  • Claims support: providing guidance and assistance to individual insured persons on insurance coverage and claims preparation, submission, and resolution; escalating claim disputes to the manager for guidance and support.
  • Operations support: supporting the Account Manager as required.
  • Performother tasks assigned by the Team Leader, Division Head, or the Company.

Qualifications

The Requirements

  • University degree - a degree in insurance or a health insurance certificate issued by the Insurance Development Institute under the Insurance Supervisory Authority is preferred.
  • Computer Literate, MS-Word, Excel, Power Point
  • At least 01 years experience in insurance industry, business support service or HR services
  • High integrity, Initiative and critical sense ownership
  • Client-oriented, innovative and critical sense
  • Be able to work under high pressure
  • Fluent in English & Vietnamese

An equal employer

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About Company

Job ID: 146448727