Responsibilities
- Work directly with partners, clients, and stakeholders to clarify business requirements
- Analyze and clarify customer requirements, and model real-world operational processes based on collected information.
- Identify functional and non-functional requirements of software solutions that meet user needs, and model business requirements in formats such as Workflows, Business Flows, and Prototypes.
- Develop product documentation, Business Requirements Documentation (BRD), User Requirements Documentation (URD), System Requirements Specifications (SRS), and acceptance testing scripts.
- Participate in software acceptance testing to ensure the software meets customer requirements.
- Collaborate with PMs, POs, and development teams to successfully execute projects while ensuring quality and deadlines are met.
- Ensure all project roles have a clear and unified understanding of business requirements.
- Provide training for technology handover and guide end-users in software usage post-project implementation.
- Perform tasks as directed by the direct manager.
Requirements
- At least 5 years of experience in IT Business Analysis (BA).
- Ability to create user and system requirement documentation, functional descriptions, feature limitations, and models for transaction processes, service operation rules, data flows, databases, and optimized workflows.
- Skilled in analyzing customer requirements, defining and finalizing product/service features, and recommending functional development roadmaps to clients.
- Proficient in gathering and synthesizing business requirements.
- Strong analytical and problem-solving skills with the ability to advise on business solutions.
- Proficient in office applications, process diagramming, and prototyping tools such as Figma.
- In-depth knowledge of user experience (UI/UX) analysis and design for web and app platforms.
- Familiarity with databases and data management.
- Strong presentation, consultation, and persuasion skills.
- Excellent communication skills with flexibility and adaptability.
- Knowledgeable about software development processes and project deployment models (Agile, Waterfall
Benefits
- Working hours: 8:00 AM 5:30 PM, lunch break 1.5 hours (12:00 PM 1:30 PM), Monday to Friday.
- 13 months of salary + holiday bonuses; annual salary reviews (twice a year).
- Annual trips, monthly/quarterly team-building events.
- Social insurance and health insurance as per government regulations.
- Health insurance package (BIC).
- Annual health check-ups.
- Young, flat, and comfortable work environment.
- Opportunity to be part of a promising, challenging, and exciting project.
Address: 15th Floor, CIC Towers, 2/219 Trung Kinh, Yen Hoa, Cau Giay, Ha Noi
