An opportunity to serve Australia's Faith, Charity, and Not‑ for‑ Profit organisations with integrity; join a purpose‑ driven social enterprise that exists to support those who serve others.
The Opportunity
Join a specialist insurance brokerage team where you'll manage claims from lodgement to settlement, liaise with clients and insurers, and support brokers across renewals and new business; helping drive exceptional service, strong client relationships, and long‑term growth.
Why join us
- Proudly Great Place to Work® certified
- Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
- Grow with stability: 100+ in our 10-Year Club by 2025
- Dynamic talent network: 2,000+ across APAC and beyond
- Competitive compensation with annual reviews
- Comprehensive medical care for you and your family
- Generous paid leave because work-life balance matters
- Level up with LinkedIn Learning and tailored training
- Flexible work setup
Staff Testimonial
Working here feels meaningful — we help deliver products that millions of rely on daily, and the team genuinely supports you to grow. - Senior Developer, ASW Philippines.
What You'll Do
- Be the primary point of contact for claims, managing the process from lodgment through to timely settlement.
- Take ownership of preparing, processing, monitoring, and proactively following up on claims and documentation.
- Work closely with clients, insurers, underwriters, assessors, and legal advisors to achieve strong outcomes.
- Deliver exceptional, value‑aligned service and keep clients and stakeholders informed throughout the claims journey.
- Support brokers and management across renewals, new business, endorsements, and quotes.
- Build strong working relationships with insurers and claims teams to support success.
- Maintain accurate records and work within compliance, while continuing your professional development.
Key Criteria
- At least 3 years of experience in Insurance broking processing.
- Prior experience in working with Australian insurance, broking or claims processesis desirable.
- Working experience with Winbeat, XERO and OfficeTech would be a great plus.
- Highly organized, with strong attention to detail and proficient in MS Office suite (Word & Excel).
- Excellent interpersonal and communication skills, with the ability to engage professionally with team members and clients.
- Proactive and solution‑focused, with strong decision‑making and problem‑solving abilities.
Work setup:
- Manila (BGC, Taguig): Australian hours (6:00AM – 3:00PM PHT) Hybrid set up of 2 days onsite and 3 days from home.
- Kuala Lumpur (Mid-Valley City, KL): Australian hours (6:00AM – 3:00PM MYT) Hybrid set up of 2 days onsite and 3 days from home.
- Ho Chi Minh City (Ree Tower, Xom Chieu Ward): Vietnam business hours (8:00AM – 5:00PM VNT) Hybrid set up of 2 days onsite and 3 days from home.
