Job Description Operation
- Greet and welcome guests at the main entrance
- Assist in driveway management
- Assist arriving and departing guests by opening and closing car and taxi doors
- Maintain a clean and tidy entrance and baggage room
- Ensure timely pick up and deliveries pertaining to baggage handling
- Provide information and/or assistance to guests as and when required
- Try to remember individual guest's names especially repeat and long staying guests. Routinely greet guests as they pass through the lobby to extend a personalized service
- Ensure all job assignments are properly logged in respective logbooks. Use the Duty Log to document matters of importance
- Upon arrival of newspapers, prepare and deliver them to guest rooms as assigned by Front Office staff
- Alert Security or Duty Manager of suspicious looking person(s) / articles
Other Responsibilities
- Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
- Be fully conversant with hotel fire & life safety/emergency procedures
- Attend all briefings, meetings and trainings as assigned by management
- Report for duty on time wearing clean and complete uniform at all times
- Maintain a high standard of personal appearance and hygiene at all times
- Perform other reasonable duties assigned by the Management of the Hotel
Work Experience Knowledge and Experience
.Secondary / High school education
.Good reading and oral proficiency in English language
.Ability to speak other languages and basic understanding of local languages will be an advantage
.No experience is required, training will be provided
Competencies
.Good communication and customer contact skills
.Service oriented with an eye for details
.Ability to work effectively and contribute in a team
.Self-motivated and energetic
.Must be well-presented and professionally groomed at all times
Benefits - 5 working days and 2 days off per week.
- Attractive remuneration & service charge (when hotel opens) with 2 probationary months of full salary.
- Compulsory social insurance contribution and 24/7 accident insurance once employment confirmed.
- Uniform & Duty meal are provided.
- International Care & Benefit package such as bonus on public holidays and personal occasions of marriage, giving birth,..., annual health check, summer outing, yoga class, heartists activities, etc.
- Employee benefit card offering discounted rates in Accor Hotels worldwide.
- Develop your talent through learning programs by Academy Accor.
- Opportunity to grow within your property and across the world.
- Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.
