Coordinate with internal teams & external partners to solve requests and escalation tickets daily.
Daily check and return final results (status/solution/timeline) of on-boarding applications as well as pending/error transactions (disbursement/repayment/refund, etc.).
Identify bugs on app and system, and report to related departments (Product Management, Developer, etc.) for investigation and follow up until the issue is fixed.
Alert stakeholders and take immediate actions in case of any issues that may affect our user experience and business revenue.
Participate in UAT and live testing of new features and enhancement.
Other assigned tasks from Management team.
Requirement
612 months experience in Ops, QA/Tester, or product support; OR a degree/diploma in Banking, Finance, IT, or related field.
Proficient with Excel, Google Sheets, and Google Slides.
Ability to work under pressure, analyze problems and propose solutions.
Critical & logical thinking, problem solving skills, flexibility in handling problems.
Good communication skills in English and Vietnamese (reading and writing); able to write/understand test cases, execute tests, document reproducible bugs, and coordinate with stakeholders.
Good team player, positive attitude with a can-do attitude, & integrity and responsibility.
Background in Banking/Finance. Have knowledge/experiences in credit & banking, transactions & orders processing.
