About The Team
The Credit department enables and drives innovations by providing a range of financial products and services to individuals and SMEs across the country. Join us and be the driving force in launching our business across Vietnam.
Job Description
- Coordinate with internal teams & external partners to solve requests and escalation tickets daily
- Daily check and return final results (status/solution/timeline) of on-boarding applications as well as pending/error transactions (disbursement/repayment/refund, etc.)
- Identify bugs on app and system, and report to line manager or related departments for investigation and follow up until the issue is fixed
- Perform QA related tasks based on defined SOPs
- Participate in UAT and live testing of new features and enhancement
- Other assigned tasks from Management team
Requirements
Must have
- Have working experience in Ops, or product support; OR a fresher with degree/diploma in Banking, Finance, or related Economics field
- Proficient with Excel, Google Sheets, and Google Slides
- Hard-working, careful, detail-oriented, and strong sense of responsibility
- Ability to handle repetitive tasks with high accuracy
- Good communication skills Vietnamese, with the ability to read and write in English
Nice to have
- Good team player, positive attitude with a can-do attitude, & integrity and responsibility
- Background in Banking/Finance. Have knowledge/experiences in credit & banking, transactions & orders processing
- Basic SQL and log reading ability to validate data/issues (willing to learn)
- Knowledge of UAT and functional testing basics
- Experience writing clear bug reports and proposing fixes
