Associate Seller Support (Fulfillment) - Operations, Shopee

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Early Applicant

Job Description

Job Description

Operational Solutions & Daily Issue Management

Handle and resolve operational issues across seller - warehouse - fulfillment flows.
Investigate root causes and coordinate with warehouse and internal teams for timely resolution.
Support team leader in handling ad-hoc tasks or improvement projects related to seller resolutions.

Cross-functional Operations & Process Improvement

Coordinate with Warehouse and other Shopee internal teams to align and execute operational solutions.
Design and standardize scalable operational processes, SOPs, and guidelines for sellers and internal teams.

Requirements

Strong problem-solving, root-cause analysis, and operational process design/SOP development skills.
Strong communication and negotiation skills, and stakeholder management skills, with acceptable.
Fluency in English (both writing and speaking).
Strong ownership and end-to-end accountability, ability to collaborate effectively with cross-functional teams to deal with constraints.
Ability to quickly assimilate to new knowledge and continuous improvement mindset.