Associate, Rider Communications, SPX Express

Shopee

Ho Chi Minh, Vietnam

2-4 Years

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Posted a month ago
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Job Description

Job Description:

Convert operational documents (e.g., SOPs, flowcharts, policy decks) into Rider-friendly communication materials.
Write short-form, clear, and action-driven content for Riders: e.g., rule reminders, violation clarifications, and behavior expectations.
Collaborate with graphic designers to deliver final materials in visual formats: posters, video storyboards, in-app banners, FAQs, etc.
Execute assigned communication tasks in awareness or compliance campaigns (e.g., correct proof-of-delivery photo taking).
Coordinate with Ops, Rider Excellence, and Comms teams to ensure messages are timely, localized, and aligned.

Requirements:

Bachelor's degree in Communications, Operations, or related field.
2-3 years of experience in internal communication, operations support, field-force training or behavior-based communication.
Strong writing skills: Able to craft short, simple, and behavior-focused content tailored for Riders (non-office, frontline users).
Ability to interpret complex policies and translate them into easy-to-understand and visually supported content.
Comfortable working with designers, using visual storytelling formats such as posters, motion clips, or infographics.
Detail-oriented and organized able to handle multiple communication tasks in parallel.

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About Company

ShopeeJob Source: careers.shopee.sg

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 141092599

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