Associate, Customer Intelligence - Credit, ShopeePay

1-3 Years

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Early Applicant

Job Description

Job Description

Market Intelligence & Competitive Analysis

Support data-driven market and competitor studies to identify trends, opportunities, risks, and disruptors.
Analyze market size, growth, share, macroeconomic indicators, and regulatory impact.
Track competitors monthly pricing, products, features, communication, marketing campaigns.

Quantitative Research (Core Focus)

Prepare the research design, set up, and organize execution of quantitative studies (online surveys, trackers, segmentation).
Analyze quantitative data and translate findings into clear, actionable insights.
Proficient in quantitative tools (SPSS preferred) and familiar with survey platforms (Qualtrics, Survey Gizmo/ Alchemer preferred).

Qualitative Research (Supportive)

Support qualitative research end-to-end: brief intake, proposal drafting, and coordination with external agency.
Assist in synthesizing themes and qualitative insights.

Data Analysis & Reporting

Cross-functional Collaboration

Work closely with product, marketing, sales, and external agencies to support insight-driven decisions.
Learn and adapt research approaches based on evolving business needs.

Requirements

Bachelor's degree (BA/BS or equivalent).
Minimum 1 year of work experience, ideally in Market Research, Consulting, or Marketing.
Strong analytical thinking and business acumen.
Good command of English and Vietnamese, with basic stakeholder communication and presentation skills.
Well-organized, proactive, and adaptable, with strong execution and project coordination skills.
Proficient in quantitative survey and data analysis tools (SPSS, Excel, R).
Comfortable working with qualitative data and synthesizing insights.
Certifications in Market Research, Data Analysis, or related areas is a plus.
Experience working in a multinational company or with international clients.
Proven track record of managing research projects from conception to completion.