Job Description:
1. Process Design & Standardization
- Driving operational excellence across SOC through process standardization, performance analytics, and continuous improvement initiatives. Ensures that SOC operations are efficient, scalable, and alignment with business goals in productivity, quality, and cost.
- Analyze existing SOC workflows (Inbound, Sort, Pack, Outbound) to identify process gaps and inefficiencies.
- Design, document, and implement standard operating procedures (SOPs) and process improvement frameworks across regions. Lead pilot runs and process validation for new initiatives.
- Facilitate executive-level and working-level meetings, ensuring structured documentation (e.g., meeting minutes, action logs) and accountability tracking.
2. SOC Performance Management & Continuous Improvement Culture
- Define and implement performance frameworks and KPIs / key drivers to monitor input and outcomes, functional improvements post-execution.
- Consolidate insights into regular project health dashboards and performance reports for leadership reviews.
- Drive data-driven decision making by using time studies, motion analysis, and volume forecast modelling.
- Drive and cultivate a Continuous Improvement (CI) culture across SOC teams, encouraging data-driven problem solving, idea sharing, and ownership mindset at all levels.
3. Project Management Office (PMO)
- Drive project excellence by embedding project management standards, tools, and best practices across initiatives.
- SOC Capacity & Productivity Optimization: Lead efforts to enhance floor productivity, process standardization, labor efficiency, and automation integration.
- Speed & Cost Efficiency: Oversee programs aimed at reducing cost while improving delivery speed, reliability, and customer satisfaction.
4. Coaching & Stakeholder Engagement
- Mentor team members and cross-functional stakeholders to build project ownership and problem-solving capabilities.
- Act as a thought partner to business and operations teams, providing insight-driven recommendations to shape future project pipelines and investment priorities.
Other tasks assigned by the Company from time to time.
Requirements:
- 5-7 years of industry experience with proven business impact.
- Experiences in Operations Excellence, Continuous improvement, or Industrial Engineering.
- Excellent in communication with different stakeholders and have experience in project management or operation.
- Have ownership of the project, always being active to work with relevant stakeholders.
- Strong analytical thinking and ability to learn quickly with a can-do attitude.
- Excellent written and verbal communication skills in English and Vietnamese to coordinate with stakeholders from across the region.
- Flexible & open to challenges.
