About FWD Group
FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.
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FWD Vietnam was established in 2016 and is a member of FWD Group.For more information, please visit
PURPOSE
- Build up and improve Claims workflow to help daily operation of faster, more
- Improve the STP for H&S claim and NPS core
- Contribute to claims customer service
KEY ACCOUNTAIBILITIES
- Authorize payment voucher and ensure all claim payment process within TAT
- Review all manual letter including declined letter, minor claim letter and major claim letter to ensure within TAT
- Manage 100% admin tasks relating to claim process (register, corresponding, payment, documented storage)
- Manage the quality of regular/ad hoc reports to highlight any trends, impacts, issues on claim to senior management
- Support to build up and enhance Claims functions on Customer Portal, IVR application, Zalo application and UAT new products, new systems.
- Deliver daily reports for Claims team including Assessment team, Investigation team, PC team to check to ensure all claim cases which are processing in TAT.
- Support TPA vendors to improve the STP for H&S claim and NPS core.
- Follow up TPA's quality and all reports
- Follow up the payment process of Service fees & Fund management
- Other tasks as assigned.
QUALIFICATIONS / EXPERIENCE
- University Graduate Economics, Finance or Medical University is preferable
- LOMA certificate is preferable
- At least 5 years of experience in Life Insurance/Claims
KNOWLEDGE & TECHNICAL SKILLS
- Good command of English and Vietnamese
- Experienced in making claim reports would be great advantage
- Knowledgeable in computer software and skillful in system usage
- Well organized and good time management
- Pro-active, innovative, integrity, meticulous and diligent
- Strong manner of carefulness, responsibilities, problem solving, decision making, management under high pressure and upon challenges.
