Develops and Implements Country/Area Strategic Plans
Analyzes claim expenses to ensure the district meets business plan targets.
Attends district security planning meetings to provide input into the development of region security plans.
Coordinates lead country Crisis Response Team, room set-up and periodic drills to prepare for emergency situations.
Develops district business plan, staffing and initiatives to align with regional goals and objectives.
Implements consistent performance indices to measure progress on corrective action plans for losses and damages.
Oversees Country/Area Security Operations
Directs government and internal UPS aviation security and gateway-related audits to ensure compliance with government regulations and internal UPS processes.
Directs security audits of physical assets (e.g., buildings, vehicles, etc.) to ensure compliance with company processes and procedures.
Monitors service failure reports to identify procedural breakdowns and employee dishonesty incidents.
Reviews entrance and exit procedures for company facilities to ensure security guards follow the rules and regulations for each facility.
Reviews physical security technology requirements, plans, and costs to initiate installation of new or replacement equipment as needed.
Directs Security Investigations
Distributes investigation findings to management and government agencies to ensure an appropriate response to the incident.
Evaluates investigative techniques used by security personnel to ensure company guidelines are followed.
Gathers information (e.g., research, interviews, surveillance, etc.) to prepare accurate and thorough case files.
Reviews incident reporting results (e.g., investigations, terminations, etc.) to determine their impact on the company's business results.
Maintain External Relationships with In-Country Agencies
Collaborates with government agencies (e.g., CAA, etc.) to comply with international regulations.
Participates in internal cross-functional and customer meetings to remain current with customer and UPS strategic objectives while promoting and ensuring security.
Participates in security-related organizations to stay current with loss prevention processes, trends, and technologies.
Partners with international and local law enforcement agencies to prevent and disrupt illegal activities (e.g., contraband, etc.).
Manages And Develops Others
Coaches others and provides on-going feedback and support to improve performance.
Conducts frequent performance evaluations in a consistent, fair, and objective manner to facilitate open communication and encourage continuous performance improvement.
Ensures that direct and indirect reports have documented career goals and detailed plans for achieving these goals to develop them personally and professionally.
Holds others accountable to established performance levels to achieve individual and group goals.
Identifies individual and team skill gaps and developmental opportunities (e.g., training, special assignments, conferences, projects, etc.) to facilitate individual and team development.
Identifies opportunities to involve others in new and challenging work assignments and/or rotations that advance the skills and capabilities of individuals and the organization.
Make salary recommendations to reward employee performance.
Manages resources and people processes (e.g., Performance Management, Career Development, Training, Staffing, etc.) to ensure the day-to-day administration of processes and formal procedures.
Resolves individual and group performance issues in accordance with UPS's policies and procedures in a timely manner to motivate and foster teamwork.
Qualifications / Requirements
Bachelor's degree in Security Management, Criminal Justice, Business Administration, or a related field
Minimum 5-8 years of experience in security, risk management, or law enforcement, with at least 23 years in a managerial role
Strong knowledge of security operations, incident management, and crisis response
Experience in developing and implementing security policies and procedures
Ability to conduct risk assessments and investigations
Good understanding of local laws and compliance requirements related to safety and security
Strong leadership, communication, and stakeholder management skills
Ability to work with cross-functional and regional teams
Proficiency in English; local language proficiency is an advantage
High integrity, sound judgment, and problem-solving skills
