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Shopee

Application Support (Shopee)

Shopee
Vietnam
1-3 Years
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  • Posted 21 days ago
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Job Description

Job Description:

  • Issue Identification & Resolution, analyze and troubleshoot issues reported by the CS and business teams. Provide quick workarounds and solutions to minimize operational disruptions. Escalate critical issues to the regional team when necessary.
  • Communication & Stakeholder Management, collaborate with regional teams to explain and resolve issues. Maintain clear and continuous communication with the business team throughout the incident lifecycle.
  • Prioritization & Impact Assessment, assess issue severity and prioritize fixes to ensure timely resolution. Query affected orders or users to determine critical impact levels.
  • Product & Process Improvement, understand the features and functionalities. Regularly share issue insights with the team, propose feature improvements based on recurring problems, and provide necessary data to support feature requests.
  • Documentation & Knowledge Sharing, track and document issues, resolutions, and best practices. Contribute to knowledge-sharing initiatives to improve troubleshooting efficiency.

Requirements:

  • Detail-oriented with a demonstrated ability to self-motivate and follow through on projects.
  • Self-starter and a quick learner, independent and flexible, with strong customer focus
  • Effective troubleshooting skills, a great problem solver with the ability to take system problem and structure an action plan
  • Strong stakeholder management skills with a customer-oriented and execution-focused mindset.
  • Strong verbal and written communication skills and English speaking is a must to collaborate with internal stakeholders.
  • Ability to work in a fast-paced with minimal assistance and dynamic environment.
  • Fresh grad or 1 - 2 years of work experience in the E-Commerce or internet service industry is a plus.

More Info

Job Type:
Permanent Job
Industry:
Internet/E-commerce
Function:
E-Commerce Or Internet Service Industry
Employment Type:
Full time

About Company

Shopee

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 124734289

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Last Updated: 27-02-2026 06:13:31 AM
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