Job Description Summary
Job Description
Job Title: Application Manager Diagnostics
Location: Ho Chi Minh, Vietnam
Job Summary
The Application Manager will lead the application support for BD Diagnostics products in Vietnam. This role ensures the successful implementation, training, and ongoing support of BDs diagnostic and research solutions, working closely with customers, sales teams, and regional/global stakeholders to drive customer satisfaction and business growth.
Key Responsibilities
- Application Leadership & Support:
- Lead, mentor, and manage a team of application specialists and technical support staff.
- Set performance goals, conduct regular evaluations, and support career development.
- Foster a collaborative and high-performing team culture aligned with BDs values.
- Training & Education:
- Develop and deliver training programs for customers, distributors, and internal teams.
- Create and maintain technical documentation, user guides, and training materials.
- Marketing and Sale Support
- Understanding requirements of customers experiment and provide appropriate technical and product solutions through discussions, presentations and/or product/application demonstrations to positively impact sales and increase productivity.
- Co-ordinate / support / lead awareness activities such as seminars, conference
- Continuously track competitor activity and scan the market environment for developing trends and practices and emerging business opportunities.
- Project Management:
- Manage application-related aspects of product installations and implementations.
- Coordinate with cross-functional teams to ensure timely and successful project delivery.
- Customer Engagement:
- Build strong relationships with key opinion leaders (KOLs), laboratory managers, and clinicians.
- Gather customer feedback and relay insights to regional product and R&D teams.
- Compliance & Quality:
- Ensure all activities comply with BDs quality standards, regulatory requirements, and safety protocols.
Qualifications
- Bachelors or Masters degree in Biotechnology, Medical Technology , Laboratory Medicine Technique or related field.
- Minimum 5 years of experience in application support, technical service, or clinical laboratory operations in clinical diagnostics industry or hospitals
- Strong knowledge of clinical diagnostics, clinical microbiology or molecular biology is preferred.
- Experience working with healthcare institutions and clinical laboratories in Vietnam is a plus.
Skills & Competencies
- Excellent communication and presentation skills in both Vietnamese and English.
- Strong problem-solving and analytical thinking.
- Ability to manage multiple projects and prioritize effectively.
- Customer-focused mindset with a passion for healthcare innovation.
- Willingness to travel domestically and occasionally internationally.
- Strong understanding of the medical device market and regulatory environment in Vietnam.
- Excellent communication, negotiation, and relationship-building skills.
- Ability to work independently and as part of a team.
- Willingness to travel across North region, and across country
- Proficiency in English and Vietnamese.
Preferred Qualifications
- Experience working with Laboratory medical devices company.
- Willing to travel across Vietnam when needed.
Required Skills
Optional Skills
Primary Work Location
VNM Ho Chi Minh City - Me Linh Point Tower
Additional Locations
Work Shift
