Handling/Assist Agency Compliance Part Leader in handling violation cases of agency force; interview agents and provide cases assessment reports.
Work closely with Agency force for purposes of monitoring agents compliance with internal regulations.
Provide professional advice and feedback in relation to agency compliance.
Handle/ coordinate with relevant departments handle all customers complaints against sale force and investigate violation cases of sales force in a timely manner.
Be able to organize/chair meetings and ensure to provide appropriate and efficient solutions for these cases.
Be able to negotiate, be confident and independent during the process of investigation and handling violations.
Understand the company's system and procedures of Agency Compliance as well as related functions/departments so as to come up with accurate and appropriate solutions and ensure customer benefits are protected.
Conduct on-site checking on sales office/GAs
Job Requirements
Bachelor's degree in law, Business Administration, Finance, Risk Management, or a related field.
At least 2 years of experience in compliance, risk management, internal audit, or legal functions.
Experience in an agency-based business model (e.g., insurance, real estate, financial services) is preferred.
Familiarity with compliance monitoring frameworks and audit procedures.
Good knowledge of internal control systems and operational risk.
High attention to detail and ability to detect compliance gaps.
Excellent communication and interpersonal skills to collaborate with the agency force, staffs and management.
Strong analytical, communication, negotiation and problem-solving skills.
Good report writing and documentation skills.
Integrity and discretion in handling confidential information.
Proficiency in English (written and spoken)
Skilled in using MS Office (Word, Excel, PowerPoint); experience with compliance management systems is an advantage.
Ability to work independently as well as part of a team.
Proactive, well-organized, and able to meet deadlines.
Willingness to travel occasionally for branch or agency audits or training.
Benefits
Competitive salary (100% salary during probation).
Bonus: 13th-month salary and the performance-based bonus of up to 30% of the total annual package.
Full social insurance, personal accidental & health care insurance, group life insurance (death and dismemberment).
