Job Overview
VinFast is seeking a
Aftersales Training Manager to lead the strategy, planning, and execution of aftersales training programs for international markets. This role is responsible for building a structured training framework that ensures service quality, technical capability, and brand consistency across VinFast's global aftersales network.
Key Responsibilities
- Develop and manage the overall aftersales training strategy for overseas markets in alignment with VinFast's global expansion plans.
- Build annual and long-term training plans, including roadmap, priorities, and resource allocation.
- Oversee the design and implementation of training programs covering service standards, processes, and technical knowledge.
- Ensure consistency and quality of aftersales training across international markets while adapting to local requirements.
- Coordinate with internal stakeholders to align training content with product updates, service policies, and operational needs.
- Manage training performance through KPIs, reporting, and continuous improvement initiatives.
- Provide leadership, guidance, and direction to training teams and related stakeholders.
- Work closely with overseas markets, partners, and internal teams to ensure effective training deployment.
- Identify training gaps and propose solutions to improve service capability and customer satisfaction.
- Prepare reports, presentations, and recommendations for senior management.
RequirementsQualifications & Experience
- Vietnamese nationality.
- Bachelor's degree or higher in Engineering, Business Administration, Automotive, or related fields.
- Minimum 5+ years of experience in training, aftersales, or related functions.
- Strong knowledge of the automotive industry and aftersales operations.
- Proven experience in planning and managing training programs at a strategic level.
- Good command of English (spoken and written), able to work in an international environment.
Skills & Competencies
- Strong holistic and strategic mindset, with the ability to see the big picture.
- Excellent planning, organization, and work management skills.
- Ability to manage multiple priorities in a fast-paced, global environment.
- Strong communication, presentation, and stakeholder management skills.
- Proactive, responsible, and result-oriented.
- Able to work under pressure and meet tight deadlines.
Preferred Qualifications
- Experience working in foreign or multinational companies.
- Experience supporting international or overseas markets.
- Exposure to global training standards or service excellence frameworks.
Benefits
- Competitive compensation package.
- Opportunity to lead aftersales training for a rapidly expanding global automotive brand.
- High-impact leadership role with international exposure.
- Clear career development and growth opportunities.
