Aftersales Training Manager (Vietnamese)

VinFast is seeking a Aftersales Training Manager to lead the strategy, planning, and execution of aftersales training programs for international markets. This role is responsible for building a structured training framework that ensures service quality, technical capability, and brand consistency across VinFast's global aftersales network.

• Develop and manage the overall aftersales training strategy for overseas markets in alignment with VinFast's global expansion plans.

• Build annual and long-term training plans, including roadmap, priorities, and resource allocation.

• Oversee the design and implementation of training programs covering service standards, processes, and technical knowledge.

• Ensure consistency and quality of aftersales training across international markets while adapting to local requirements.

• Coordinate with internal stakeholders to align training content with product updates, service policies, and operational needs.

• Manage training performance through KPIs, reporting, and continuous improvement initiatives.

• Provide leadership, guidance, and direction to training teams and related stakeholders.

• Work closely with overseas markets, partners, and internal teams to ensure effective training deployment.

• Identify training gaps and propose solutions to improve service capability and customer satisfaction.

• Prepare reports, presentations, and recommendations for senior management.

  
  
  

• Vietnamese nationality.

• Bachelor's degree or higher in Engineering, Business Administration, Automotive, or related fields.

• Minimum 5+ years of experience in training, aftersales, or related functions.

• Strong knowledge of the automotive industry and aftersales operations.

• Proven experience in planning and managing training programs at a strategic level.

• Good command of English (spoken and written), able to work in an international environment.

  
  

• Strong holistic and strategic mindset, with the ability to see the big picture.

• Excellent planning, organization, and work management skills.

• Ability to manage multiple priorities in a fast-paced, global environment.

• Strong communication, presentation, and stakeholder management skills.

• Proactive, responsible, and result-oriented.

• Able to work under pressure and meet tight deadlines.

  
  

• Experience working in foreign or multinational companies.

• Experience supporting international or overseas markets.

• Exposure to global training standards or service excellence frameworks.