Do you want to experience new challenges and innovate the future of engineered polymer solutions Accelerate your career with Trelleborg and start shaping industry from the inside.
WHO ARE WE
Trelleborg Industrial Solutions (TIS) is a global leader in innovative polymer-based solutions for key industries and critical infrastructure. We are one of three Business Areas within the Trelleborg Group, with a total of about 6 200 employees around the world.
ABOUT THE JOB
I. GENERAL INFORMATION
- Job Title: Aftersales Team Leader(Spare Parts Order Management)
- Report to: After-sales Director (Australian, Melbourne-based)
- Working Location: Trelleborg Vietnam Factory - Phu My 3 Specialized Industrial Park, Ba Ria & Vung Tau Province, Vietnam (Shuttle bus will be provided from 3 locations: Ho Chi Minh City, Bien Hoa City, and Vung Tau City)
II. SUMMARY OF THE ROLE
- This is responsible for leading the spare parts team and ensuring the effective day-to-day execution of spares sales, order processing, and delivery to customers worldwide. The role is hands-on and operationally focused, acting as the primary escalation point for complex customer issues, supporting the team under pressure, and ensuring consistent service, accuracy, and delivery performance.
- From a strategic perspective, the role drives continuous improvement of spares processes and systems, using operational insight and customer feedback. By setting clear standards, developing team capability, and enhancing the spares customer experience, the role supports long-term customer relationships and growth.
III. TASKS & RESPONSIBILITIES
Operational Responsibilities
- Manage day-to-day global spare parts operations, taking a hands-on role to ensure timely, accurate, and compliant delivery of spare parts to customers worldwide across multiple regions, time zones, and logistics networks, in line with OEM standards and customer commitments.
- Execute and oversee end-to-end global order processing, with direct involvement where required, including: Preparation and issuance of accurate spare parts quotations for international customers/ Review, clarification, and acceptance of customer purchase orders across different markets/ Accurate and timely order entry, maintenance, and issue resolution within the ERP system.
- Actively manage global delivery performance, working closely with logistics providers, supply chain, service teams, and regional stakeholders to ensure international orders are fulfilled on time and issues are resolved quickly and pragmatically.
- Serve as the primary escalation point for global spares matters, personally driving resolution of complex operational, delivery, pricing, or customer issues through cross-functional and cross-regional coordination.
- Lead, manage, and support spares team members located locally and remotely, including colleagues based in other countries, ensuring clear communication, aligned priorities, consistent processes, and effective collaboration across time zones.
- Work closely with globally distributed internal stakeholders, including Sales, Service, Supply Chain, Finance, and Engineering teams, to ensure alignment and effective execution of spares-related activities.
- Maintain strong relationships with customers worldwide, providing clear and timely communication, managing expectations across regions, and ensuring a consistently high level of service.
- Produce regular operational and performance reporting for a global audience, including sales, order intake, backlog, delivery performance, and KPI reporting, providing clear visibility of trends, risks, and required actions across regions.
- Monitor, manage, and deliver agreed global KPIs, taking corrective action where required to ensure targets for spares sales, delivery reliability, order accuracy, and customer satisfaction are consistently met or exceeded.
Strategic Responsibilities
- Own the spares function from a global operational strategy perspective, ensuring daily execution aligns with broader aftermarket, customer lifecycle, and OEM business objectives across all regions.
- Lead revisions to standard global spares pricing, balancing regional market conditions, commercial competitiveness, margin objectives, and cost recovery while consulting with Sales, Finance, and other key stakeholders.
- Identify and drive continuous improvement initiatives using operational data and frontline experience from across regions to improve processes, systems, efficiency, and scalability of global spares operations.
- Partner with Sales and Service teams globally to develop and implement practical strategies, tools, and processes that grow spares revenue, improve aftermarket penetration, and strengthen long-term customer relationships worldwide.
- Use global reporting and operational insights to inform strategy, highlighting opportunities for growth, risk mitigation, and performance improvement across markets and regions.
- Ensure compliance with internal governance and international requirements, including export controls, trade compliance, and contractual obligations associated with supplying spare parts to customers worldwide.
IV. ABOUT THE IDEAL CANDIDATE
- Relevant tertiary qualification in Business, Commerce, Supply Chain Management, Engineering, or a related discipline is preferred.
- Minimum 5+ years relevant experience in spares, aftermarket, inside sales, customer service, logistics, or supply chain roles within an OEM, industrial, or technically complex environment.
- Demonstrated experience in a hands-on operational role, with direct responsibility for spare parts quoting, order processing, delivery coordination, and customer issue resolution in a fast-paced environment.
- Minimum 3 years experience managing or leading team members.
- Strong customer-facing experience dealing with external customers globally, including managing escalations, complex requirements, and service expectations in English.
- Strong written and verbal English communication skills, with the ability to communicate clearly with customers, suppliers, and internal stakeholders worldwide.
- Commercial awareness and analytical capability, including understanding of pricing structures, margins, KPIs, and operational performance drivers within a global spares environment.
V. WHAT WE OFFER
- Paid Time Off: Enjoy 16 days of annual leave to relax, recharge.
- Comprehensive Health Coverage: Private Health Insurance from PTI, covering not only you but also all of your loved ones! (Husband/Wife/Childrens).
- Security from Day One: We fully cover your Social Insurance contributions, even during your probation period, ensuring peace of mind right from the start.
- Competitive Rewards: Benefit from a 13th-month salary and a performance-based KPI bonus from 15%20% of your Annual Salary.
- Convenient Commute Options: Shuttle Bus service from Ho Chi Minh, Bien Hoa, and Vung Tau straight to our factory.
- Additional Perks & Allowances: Enjoy added support with allowances for lunch, phone, and petrol, making your work-life smoother and more comfortable.
- Accelerated Learning and Growth: As a newly established company, we have a lot of exciting projects ahead! This means you'll have numerous opportunities to learn, grow, and make a real impact right from the start.
Trelleborg is an equal opportunity employer! We celebrate diversity and are committed to creating an inclusive environment for all employees. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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At Trelleborg our people are #ShapingIndustryfromtheInside
