Manage the entire payment process for Affiliate Program partners, ensuring payments are timely, accurate, and complete, with no outstanding liabilities.
Organize and monitor quality control (QC) activities for payment verification, including managing productivity and supervising BPO resources involved in QC tasks.
BPO Management:
Coordinate with vendors to secure monthly BPO headcount.
Adjust headcount allocation according to operational requirements.
Perform monthly reconciliation and acceptance of deliverables.
Track KPIs and productivity to ensure service quality and efficiency.
Oversee and manage various support tasks as required, including:
Developing and maintaining program rules and Terms & Conditions.
Receiving and resolving partner complaints related to payments or entitlements within the Affiliate Program.
Managing the setup of commission for campaign programs.
Supporting the enhancement and testing of Affiliate Program features and operational tools.
Coordinating and managing the setup of partner communication materials (emails, announcements, guidelines)..
Other tasks as assigned by the employer from time to time.
Requirements
3+ years experience in BPO management, contract, payment management
Data-driven and demonstrated analytical mindset
Willingness to learn in a fast-moving environment
Experience in e-commerce or tech companies is a plus
