Account Manager

I/ INTRODUCTION

LitGroup takes great pride in being a reputable and professional data solution provider catering to the needs of e-commerce businesses. Our primary focus at Litgroup is to offer our valued customers the utmost in quality and security, ensuring a seamless data processing experience that is efficient and prompt. Established in 2011, Litgroup holds ownership of 4 brands: LitExtension, LitCommerce, Litos and BulkFlow. Currently, we're supporting over 200 e-commerce platforms in more than 80 countries worldwide, garnering a remarkable customer satisfaction rate of over 99%.

LitExtension is the world-leading shopping cart migration service for merchants and eCommerce experts. Founded in 2011 by a group of enthusiastic programming experts, we're proud to have delivered 150,000+ successful migrations for 50,000+ customers all across the globe.

With the goal of expanding our service offering globally, we are looking for candidates with a sense of responsibility and willingness to learn, grow, and succeed together.

If you aspire to be part of a company that fosters a professional and amicable working environment, Litgroup presents the ideal opportunity for you. For further insights into potential job openings at Litgroup, kindly reach out to us.

Working time:from Monday to Saturday Morning

Working location: 10th Floor, Lilama Office Building, no.56 To Huu Street, Trung Van ward, Nam Tu Liem district, Hanoi.

For more details, please visit us:

• Website: litextension.com / litcommerce.com / litos.io
• Fanpage:LitGroup Careers

II/ RESPONSIBILITIES

• Build a strong pipeline of prospective clients, all stages from Lead Generation -> Deal Won;

- Communicate with current B2B clients (email, chat, call)

-  Build a long term relationship

• Manage and track client outreach (using CRM) & report to manager.
• Receive client requests (migration services, customization), clarify requirements, and translate them into clear tasks/briefs for the in-house team.
• Strategize innovative and proactive ways to outreach new clients (utilize existing data/tools, etc)
• Prepare project documents such as:

- proposals/quotations,

- SOW (Statement of Work),

- invoices,

- and follow-up items needed to kick off projects.

• Cooperate with the technical support team to:

- assess feasibility;

- estimate effort (hours);

- propose solution direction;

- confirm scope and deliverables;

- identify, report, and resolve technical problems arising when customers use the service;

• Track project progress at a high level (scope, timeline, revisions) and ensure smooth handover/communication between client ↔ internal team.
• Follow up on approvals and payments (deposit/milestones), and support clients through change requests (if any).
• Nurture and drive success for agency clients (Customer Success):

- Act as the main point of contact for agencies throughout their cycle.

- Drive retention, and upsell/cross-sell opportunities when relevant.

- Understand client business models and proactively suggest solutions to maximize success for both stakeholders.

- Evaluate potential issues during the project to ensure the best outcomes.

III/ REQUIREMENTS

• Have a bachelor's degree or over;
• At least 1 year of experience in a client-facing role (e.g., Account Management, Customer Success, B2B Support, Project Coordination).
• Proficient in English speaking and writing skills;
• Strong Sales skills and experience ;
• Detail-oriented, disciplined, and highly responsible, with a proactive and persistent approach to work.
• Strong organizational skills with the ability to manage pipelines and effectively nurture B2B clients.
• Self-study, independent work 
• Strong Customer Success mindset;
• Experience in sales B2B/ basic IT knowledge/ e-commerce global is an advantage;

IV/ BENEFITS

• Total target income: 12.000.000 - 18.000.000 VND/month  ( Include P1, P2, P3)  + Other Support 
• Bonus: according to the team's Regulation.
• Lunar New Year Bonus, Business performance bonus,  Bonus on 30/04-01/05, 02/09, New Year;
• Opportunity to join global eCommerce projects;
• Participate in training courses sponsored by the company;
• Team-building activity, Holiday trip, Regular bonding, Tea break,...
• Improve English skills;

V/ HOW TO APPLY

• Candidates who are interested in this vacancy please send an updated resume to the email address: [Confidential Information]
• Hotline: 0348468866 (Ms Dung)