Below is the English-only version of the Account Manager Job Description, formatted for professional use:
Job Description: Account Manager
Job Title: Account Manager
Reports to: BU Head
Company Overview
As a proud member of Galaxy Holdings - Sovico Group, Galaxy Technology stands as a dynamic force in the digital realm, recognized for our prowess in talent and customizable solutions. We are dedicated to propelling businesses worldwide to new heights through cutting-edge digital, software, and IT solutions. Across diverse industries, including Aviation, EAI, Fintech, Manufacturing, Automotive, Blockchain, Medical, Health Tech, Real Estate, Hospitality, Education, and beyond, we serve as a strategic partner, empowering organizations with innovation and excellence.
Responsibilities and Duties:
- Act as the primary point of contact and develop long-term relationships with Aviation clients.
- Develop growth strategies tailored to each specific account.
- Drive revenue growth through upselling and cross-selling activities.
- Identify client needs regarding staffing and technical solutions.
- Propose services and solutions, providing support during the presales process.
- Prepare commercial proposals and contracts.
- Manage contracts, SLAs, and CSAT; handle client feedback effectively.
- Manage risks and escalations from both clients and internal teams.
- Coordinate with Delivery Directors/Project Managers to ensure services meet client expectations.
- Perform other duties as requested by superiors.
Qualifications:
- Bachelor's degree in Marketing, Business Administration, or a relevant field.
- 3–7 years of experience as an Account Manager within corporations or companies in the IT Services/Outsourcing industry.
- Proficient in English (all 4 skills: Listening, Speaking, Reading, Writing).
- Solid knowledge of SLA models, contracting, and pricing strategies.
- Ability to read and understand BRD (Business Requirement Documents) and SOW (Statement of Work) at a business level.
- Proven experience working with multiple stakeholders.
- Confident communication and excellent presentation skills.
- Strong negotiation and persuasion skills.
- Proven ability to build and maintain long-term client relationships.
- Proficiency in conflict management and crisis handling.
- Energetic, proactive, and self-driven.
- Deep understanding of IT solutions within the Aviation or Logistics sectors is a strong advantage.
- Female candidates preferred.
Why You'll Love Working Here
- Working Hours: 8:30 AM – 5:30 PM, Monday – Friday.
- Compensation: Attractive income with 100% salary paid during the 2-month probation period.
- Performance: Annual salary review and performance bonuses based on business results.
- Leave: 15 days of annual leave, plus seniority-based increases.
- Health & Insurance: Coverage based on Labor Law plus premium HDI Health Insurance.
- Allowances: Mobility allowance (for commutes >15km), free internal parking, and Skytel phone sim (100,000 VND/month limit).
- Internal Activities: Company trips, Year-End Party, sports clubs (football, badminton, running, pickleball), and monthly Happy Hours.
- Growth: Access to training courses to support further education and qualifications; Employee of the Year awards.
- Environment: Smart building with modern facilities (coffee machine, refrigerator, microwave, etc.); snacks and beverages provided.
