Job Summary:
The Account Executive Client Service is a key player in managing client relationships, and ensuring seamless execution of Point-of-Sale Materials (POSM) projects. This role bridges the gap between clients and internal teams to deliver high-quality marketing and visibility solutions.
The ideal candidate will have a background in account management, and project execution with a fair understanding of branding, and retail activation.
You will be responsible, when client contact is needed, to providing a professional working relationship with client. And ultimately ensuring that a first class communication and service are delivered. You will represent Tag in the eyes of the client, and deliver the service adhered to account KPI's on a daily basis.
In conjunction with the Account Manager and Operation team, you will have to ensure that the most appropriate supplier is selected, best costings and time-scales for each job are set and that benchmarking is accurate.
While procurement execution is not a direct responsibility, knowledge of end-to-end procurement and execution processes is essential to provide informed guidance and strategic oversight.
Position Responsibilities:
Client Management
- Serve as the main point of contact for client, ensuring high levels of satisfaction and engagement.
- Understand client business objectives and provide proactive recommendations to enhance their POSM strategies.
- Ensure all deliverables align with client expectations, brand guidelines, and quality standards.
- Maintain effective communication with internal teams, ensuring alignment and smooth project execution.
Project Execution
- Manage end-to-end project execution, from briefing to delivery and installation of POSM materials.
- Work closely with the creative, sourcing, and operation teams to ensure accurate execution.
- Oversee vendor selection, briefing, pricing negotiations, and awarding of projects.
- Ensure timely delivery by tracking project progress and resolving any roadblocks.
- Leverage technical knowledge to advise clients on the best materials and production methods.
Compliance and Finance
- Prepare and validate accurate quotations before submission to clients.
- Drive cost optimization by ensuring compliance with each category's KPI and exploring cost-saving opportunities.
- Ensure financial accuracy by managing invoices, collections, and reconciliation processes.
- Leverage the RACI model to ensure clear accountability and responsibility across all stages of the project lifecycle.
Continuous Improvement and Market Insights
- Monitor industry trends, innovations, and best practices to provide strategic insights to clients.
- Regularly review project outcomes to optimize processes and enhance service delivery.
- Identify and implement improvements in workflow efficiency and sourcing strategies.
Required Knowledge & Skills:
- 2+ years of experience in account management, client servicing, or a related role.
- Knowledge of POSM production and procurement processes, including materials such as paper, wood, acrylic, and metal.
- Familiarity with brand and retail operations, ensuring deliverables meet client standards.
- Proven ability to manage multi-stakeholder projects with tight deadlines.
- Strong project management and coordination skills.
- Ability to negotiate with vendors and clients effectively.
- Financial acumen to manage budgets, pricing models, and cost tracking.
- Proficiency in English (both written and spoken) is mandatory.
- Experience with project tracking tools and reporting systems is a plus.
- Strong excel skills, presentation skills and reporting skills.
