Job Summary:
The Warranty Manager is responsible for managing and optimizing all after-sales and warranty operations, ensuring customer satisfaction and product reliability. This role leads the service team to provide high-quality support, handle claims efficiently, and enhance brand reputation through excellent customer experience.
Key Responsibilities:
- Develop, implement, and manage warranty policies, procedures, and service standards.
- Oversee product inspections, repair, and replacement processes to ensure timely resolution of customer claims.
- Monitor warranty costs, analyze defect trends, and collaborate with R&D/Production teams to improve product quality.
- Manage service centers, authorized dealers, and third-party service partners.
- Prepare periodic reports on warranty claims, costs, and service performance.
- Ensure compliance with company policies and relevant local regulations.
- Manage service budgets and control operational costs effectively.
Requirements:
- Bachelor's degree in Engineering, Business Administration, or related field.
- At least 57 years of experience in after-sales or warranty management in Automotive industry
- Excellent communication and customer service orientation.
- Good analytical and reporting abilities.
- Proficient in MS Office and CRM/ERP systems.
