Warranty Administrator - Porsche Centre Saigon

Objective:

·      To ensure accurate and efficient warranty processing according to Porsche Warranty standards

Key tasks and responsibilities:

·     Ensuring that warranty repair documentation fulfills Porsche standards (technical knowledge of Porsche repair processes is required)

·      Creating and submitting warranty claims to Porsche AG within a given time frame.

·      Ensuring monitor and meeting all warranty related KPI's and target's

·      Warranty Parts Administration (parts control, storage, disposal and return to Porsche factory)

·      Workshop and Recall Campaign Management to ensure fast completion of campaigns

·      Warranty reporting

·      Pre-owned Warranty management and sales

·      Participating in overseas and in-house technical and none technical training courses.

·      Conducting in-house warranty training courses.

·      Ensuring tidiness and cleanliness of working area

·      Ensuring adherence of dealership processes and policies

·      Supporting other operational areas and departments if required.

·      Other ad hoc assignments and projects

Minimum Qualifications:

·      Knowledge about vehicle systems and technologies

·      Bachelor degree holder, majored in Automotive

Requirements and Attitude:

·      Minimum 01 year of experience in automobile after sales

·      Good English knowledge (written and spoken)

·      Computer skills (Microsoft Office)

·      Precise and accurate working style

·      Dynamic, positive, confident, self-motivated and good team player