Installation, configuration, maintenance, support and troubleshooting of Cisco IP Phones and Avaya Unified Comms systems
for business units in accordance with bank's standard and policies.
Implement telecommunications projects as assigned by IT Department Managers.
Provide on-site technical leadership during project implementation to ensure compliance with standards and schedules.
Develop written guidelines for installation, operation and maintenance of new equipment and configurations.
Create documentation such as user manuals, procedures and reports.
Maintain records of hardware and software inventory.
Conduct training sessions for users of newly installed or upgraded equipment.
Coordinate with vendors/contractors on matters relating to the projects being implemented.
Support Voice systems in Regional and local Disaster recovery exercise.
Work with relevant team in VA screening and patching
Requirements
English proficiency.
Bachelor's degree in Computer Science, Information Technology, Telecommunications Engineering, or equivalent.
5+ years experience with Cisco IP Phones and Avaya PBX systems.
Knowledge of the following components:
Communication Manager
System Manager
Session Manager
IX Messaging
Avaya Aura Device Services
Session Border Controller
Element Management System
Avaya Media Server
Application Enablement Services
G450
Avaya Contact Recorder Advanced
Workforce Optimization
Call Management System
IX Workplace
Experience in complex projects involving the above-listed components.
Experience in BAU (Business as Usual) operations.
Ability to quickly grasp and understand complex design concepts.
Strong client-facing skills, including cross-functional influence and internal/external consulting and partnering.
Ability to translate technical issues into understandable business language for end users.
Ability to generate standard project documentation, including Low-Level Design (LLD), Network Diagrams, WLIs, and other related documents.
Ability to troubleshoot implementation issues and problems.
How To Apply
Please send your application via email: [Confidential Information]
5+ years of experience
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