Location: Vietnam (Work From Home)
Job Type: Full-time
Language Requirement:Vietnamese + Good English
Industry: Customer Support / BPO
Shift: Follow US Shift (including weekends/public holidays, if required)
Compensation: Competitive Salary + Language Allowance + Health Benefits
Key Responsibilitie
- sHandle customer inquiries via voice, email, and chat in Vietnames
- eProvide accurate information, guidance, and follow-up on patient cases and service request
- sEnsure timely resolution of queries while maintaining high customer satisfactio
- nDocument interactions in CRM systems accurately and thoroughl
- yCoordinate with internal teams and escalate cases when necessar
y
Requiremen
- tsFluent in Vietname
- seGood English communication skills (for internal communication and trainin
- g)Previous experience in call center, or customer service is a pl
- usExcellent communication and interpersonal skil
- lsWillingness to work on permanent night shifts, including weekends and public holida
- ysCurrently based in Malaysia or open to relocating in Penang, Malays
ia
What You'll
- GetCompetitive base salary + allowan
- cesHealth and wellness benefits (medical, insuran
- ce)Comprehensive train
- ingCareer growth opportunities in a reputable international comp
- anySupportive, multicultural work environm
ent
