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To apply, kindly submit your resume in English. Please note that applications submitted in any other language will not be considered.

Candidates are also expected to research Kajae prior to applying and before participating in the interview process.

We highly value preparation, initiative, and genuine interest in our company, services, and mission. Selected candidates may also be required to complete assessments or evaluations as part of the hiring process.

Who we are:

Kajae is a premium staff augmentation company that connects top global talents to thriving US companies and clients offering fully remote opportunities. Our team hails from over 27 different countries, with the majority coming from the Philippines and Latin America. We pride ourselves on our tight-knit culture and strong bonds, despite working remotely across diverse time zones.

What We Offer:

• Competitive salary. Receive your pay in USD!
• 100% fully remote work setup. Work from home or work from anywhere in the world— forever! Eliminate the hassles of commuting and be around family more without missing out on life's biggest moments.
• Healthy work-life balance. There's nothing we prioritize more. We do regular check-ins with the team for the first few months to provide support and work advice. We also make sure you are working with only the best clients and in a healthy work environment.
• Health Insurance. Covered after the third month of the contract.
• Mental Health Support Program. We have an in-house mental health professional to make sure our team members have all the support they need.
• Referral Bonuses. Earn up to USD 100 for every successful candidate you refer (because you'll want to tell your friends!)
• Fun virtual events. We have monthly virtual events where everyone gets together, plays fun games, and celebrates special holidays, with many opportunities to win cash and exciting prizes.
• Kajae Spotlight Bonus. With stellar performance comes the Kajae Spotlight cash bonus!
• We have a tribe! Get the chance to engage with the whole team on our social platform and earn coins along the way. Bid on some of our crazy auctions and get the chance to win prizes like AirPods, Apple Watch, Starbucks gift cards, shopping or experience vouchers, and more!
• Continuing Education. 100% free courses are offered through our university partners in the US to earn academic credits for Master's or Graduate Degree programs.
• All-Expense Paid Summits. You can earn your way to our annual summit as a reward for your outstanding performance and tenure. The last summits were held in Palawan, Philippines, Cusco, Peru (we saw Machu Picchu together!), and Punta Cana.

About the Client

Lightwave Dental is a leading dental support organization (DSO) that partners with dental

practices across the United States to deliver exceptional patient care and operational

excellence. Through its network of practices, Lightwave Dental is committed to providing

outstanding patient experiences and high-quality support services.

About the Role

Lightwave Dental is seeking a Client-Facing Customer Service Representative to serve as

the first point of contact for patients. This role is responsible for making outbound calls,

scheduling dental appointments, and providing exceptional customer service while

ensuring a positive experience for every patient.

The ideal candidate has excellent communication skills, a customer-first mindset, and

enjoys building rapport with patients over the phone. This position requires

professionalism, attention to detail, and the ability to multitask in a fast-paced environment.

Responsibilities

Contact patients by phone to schedule, confirm, and manage dental appointments.

Deliver exceptional customer service during every patient interaction.

Answer patient questions and provide accurate information regarding appointments

and services.

Maintain accurate patient records and appointment schedules.

Communicate professionally, empathetically, and confidently with patients.

Follow scheduling procedures and ensure calendar accuracy.

Resolve basic patient inquiries and escalate complex issues when appropriate.

Collaborate with dental office staff to ensure a seamless patient experience.

Maintain confidentiality and accuracy when handling patient information.

Requirements

4+ years of experience in customer service, call center, patient support, appointment

scheduling, or another client-facing role.

Excellent verbal and written English communication skills with a neutral/minimal

accent.

Strong customer service mentality with a passion for helping others.

Positive, friendly, and professional demeanor.

Strong attention to detail and accuracy.

Proactive, solution-oriented mindset.

Comfortable making outbound phone calls throughout the day.

Excellent organizational and time-management skills.

Ability to build rapport and communicate effectively with patients.

Reliable internet connection and a quiet remote work environment.

Bonus Experience

1+ year of experience working in a dental office or dental support organization.

Experience scheduling appointments in a healthcare environment.

Familiarity with dental practice management software such as Dentrix, Eaglesoft,

Open Dental, or similar platforms.

Experience working with U.S.-based healthcare organizations.

Experience handling a high volume of inbound and outbound patient communications.