Value Added Services Specialist (Customs) - Hanoi

1. Overall Job Purposes

VAS Specialist is responsible for ensuring the efficient and compliant processing of import and export shipments through customs, arranging domestic/ cross border trucking and performing other value-added services as required.

2. Main Tasks & Key Responsibilities

. Serve as the primary contact for customers to arrange customs clearance, trucking, and other value-added services.

. Ensure all documents are complete and correct before proceeding with customs clearance.

. Prepare and process import and export declarations according to current customs regulations.

. Provide consultation to customers regarding customs regulations, classification, commodity regulations, etc., with support from the team leader or trade compliance manager when needed.

. Arrange appropriate trucking plans.

. Work with relevant parties to arrange cross-border trucking service

. Manage supplier performance for all required services.

. Ensure all timestamps and milestones are updated correctly and on time.

. Liaise with customs authorities and suppliers to resolve any issues or queries related to shipments (e.g., escalations, disputes, irregularities).

. Manage files in the DGF operational system end-to-end (from file creation and document upload to billing and file closure).

. Ensure customs and transportation documents (POD, etc.) are archived properly as per internal requirements.

. Perform required post audits.

. Prepare necessary internal and customer reports.

. Participate in or lead continuous improvement projects.

3. Qualifications

. Compliance and continuous improvement mindset.

. Strong attention to detail and accuracy.

. Open-minded attitude.

. Good teamwork spirit.

. Ability to work under pressure and meet tight deadlines.

. Proven experience in customs brokerage, import/export operations, domestic/ cross-border transportation, or a similar role.

. Customs brokerage license (is a plus).

. Strong communication and problem-solving skills.

. High degree of written, verbal, and organizational skills.

. Proficient in English, especially in writing and speaking