VAS Specialist is responsible for ensuring the efficient and compliant processing of import and export shipments through customs, arranging domestic/ cross border trucking and performing other value-added services as required.
- Main Tasks & Key Responsibilities
- Serve as the primary contact for customers to arrange customs clearance, trucking, and other value-added services.
- Ensure all documents are complete and correct before proceeding with customs clearance.
- Prepare and process import and export declarations according to current customs regulations.
- Provide consultation to customers regarding customs regulations, classification, commodity regulations, etc., with support from the team leader or trade compliance manager when needed.
- Arrange appropriate trucking plans.
- Work with relevant parties to arrange cross-border trucking service
- Manage supplier performance for all required services.
- Ensure all timestamps and milestones are updated correctly and on time.
- Liaise with customs authorities and suppliers to resolve any issues or queries related to shipments (e.g., escalations, disputes, irregularities).
- Manage files in the DGF operational system end-to-end (from file creation and document upload to billing and file closure).
- Ensure customs and transportation documents (POD, etc.) are archived properly as per internal requirements.
- Perform required post audits.
- Prepare necessary internal and customer reports.
- Participate in or lead continuous improvement projects.
- Qualifications
- Compliance and continuous improvement mindset.
- Strong attention to detail and accuracy.
- Open-minded attitude.
- Good teamwork spirit.
- Ability to work under pressure and meet tight deadlines.
- Proven experience in customs brokerage, import/export operations, domestic/ cross-border transportation, or a similar role.
- Customs brokerage license (is a plus).
- Strong communication and problem-solving skills.
- High degree of written, verbal, and organizational skills.
- Proficient in English, especially in writing and speaking
