User Researcher

About Us:

PropertyGuru is Southeast Asia's leading PropTech company, and the preferred destination for over 32 million property seekers monthly to connect with over 50,000 agents monthly to find their dream home. PropertyGuru empowers property seekers with more than 2.1 million real estate listings, in-depth insights, and solutions that enable them to make confident property decisions across Singapore, Malaysia, Thailand and Vietnam.

PropertyGuru Vietnam - belongs to PropertyGuru Group, and owns the website Batdongsan.com.vn - the largest & most trusted property portal in Vietnam. PropertyGuru is the Southeast Asia's leading PropTech company, and the preferred destination for over 40 million property seekers to find their dream home, every month. PropertyGuru empowers property seekers with more than 3.5 million real estate listings, in-depth insights, and solutions that enable them to make confident property decisions across Singapore, Malaysia, Thailand, Indonesia, and Vietnam.

For more information, please visit: PropertyGuruGroup.com; PropertyGuru Group on LinkedIn.

About the Role:

PropertyGurus Experience Design Team is constantly evolving our customers experience across all our markets, channels, and touchpoints. As part of the Experience Design Team, you will play a pivotal role in ensuring our products and services are smart, delightful, and, most importantly, help people make confident property decisions. As a qualified candidate, you are a collaborative, easy-going self-starter. Your work will help us to quickly identify user needs and create useful and delightful new products and services, as well as continually innovate our existing products. Your work will range from generative to evaluative, from ethnography to usability. Youre an excellent communicator, and people love to work with you and learn from you. You are comfortable working closely with passionate Designers, Product Managers, Data Analysts, and Marketers who care deeply about meaningful experiences that help people across Southeast Asia find their dream home.

What will you do

• As a User Researcher, you will be responsible for research goals through research methods and data.
• Conduct qualitative and quantitative research projects from planning to fieldwork to analysis.
• Work cross-functionally with relevant stakeholders (Product Managers, Product Designers, Data Analysts)
• Present research findings and translate them into actionable recommendations
• Empower other project teams to do effective research.
• Be seen as a respected, measured point-of-view and a valid source of insight.
• Support the product design/user research team on any other ad-hoc projects

What should you have

• Strong planning skills & impact-focused - you drive the research roadmap, plan, and execute a wide variety of studies independently - interviews, tests, surveys, workshops, etc
• At least 3 years of experience in a design or research-related role.
• Comfortable with writing and presenting in English.
• End-to-end experience with all aspects of the user research lifecycle (study design, recruiting, moderation, analysis, reporting, communicating, and budgeting research).
• Having a perception of using AI and applying it directly to your workflow to increase productivity is a plus.
• A love for diving into complex user research problems.
• Prior application of and familiarity with the strengths and trade-offs across a range of methods, ideally including in-depth interviews, usability testing, contextual inquiry, paper prototyping, concept testing, and surveys.
• Knowledge of experience design processes and methodology, particularly as applied to service design, digital products, and creative facilitation.
• Experience with defining and reporting on analytics data is a plus.
• A Portfolio that demonstrates user behavior understanding, knowledge, skills, processes, and the ability to shape and lead strategic thinking with research findings is a must.

Our Commitment To You

• Hybrid flexible working that focuses on outcomes over hours.
• Holistic rewards package covering your financial, physical & mental health.
• Multi-directional career development across all levels.
• Inclusive benefits like equal paternity leave, supporting all employees in work-life balance.