KEY RESPONSIBILITIES
Planning/ budgeting:
- Assist Dept. Head to develop assessment processes & procedures accordingly
- Calculate and suggest annual headcount based on annual sale plan
- Design daily/ weekly working schedule planning to ensure employee working time is sufficient for business plan
Day to day activities:
- Manage BU daily performance to make sure all requirements are achieved effectively.
- Support Dept. Head to train, re-train, support BU's employees
- Provide on-the-job training to those employees who need immediately train as well as compose, update training materials to continuously improve performance
- Participate in projects related to assessment process
- Do sampling of assessment to check employees quality
Management of reporting units:
- Manage delinquency report of Credit Assessment Team Leaders/ Senior Team Leaders
- Manage performance report (TAT, applications, .)
- Escalate any suspicions/concerns/issues regarding to systems, risk cases, procedures, to the Dept. Head or fraud teams for reviewing
- Formulate and review credit policies and guidelines on policy or product related proposals as submitted by relevant departments.
- Provide initiatives for building and improve processes, policies or activities within the scope of Unit
- Undertake other tasks assigned by Department Head
REQUIREMENTS
- University Graduate, major: Business Administration, Banking, or Finance
- At least 03 years experience working Underwriting management position, preferably working in banking & finance consumer institution or relevant fields
- Has working experience with deep understanding of call center activities
- Strong analytical & risk assessment skills
- Leadership skill
- Strong interpersonal skill & ability to interact with various departments
- Ability to train, coach, motivate and evaluate employee performance
- Ability to multi-task and take responsibility in challenging situations
- Proficiency in Microsoft Office
- Testing system skill
- Fluent in both Vietnamese & English
