We exist to create positive change for people and the planet. Join us and make a difference too!
Purpose of the Role
To deliver public training courses and customized in-house training solutions in alignment with BSI's standards of excellence, while fostering knowledge and skills development for clients.
Key Accountabilities
- Deliver BSI training courses in a way that adds measurable value to customers and their organizations.
- Inform and update customers on BSI services during training sessions to ensure their needs are met.
- Provide delegates with insights on how training aligns with their overall journey with BSI, enhancing customer awareness.
- Deliver exceptional training experiences and maintain professional interactions with customers and stakeholders to strengthen BSI's reputation.
- Provide constructive feedback to support course development and improvement, aligning with new and existing product development processes.
- Assist in designing innovative training solutions (e.g., classroom, e-learning, correspondence, mentoring, coaching) to expand the quality and range of offerings.
- Maintain and enhance professional qualifications in relevant disciplines to stay current in your area of expertise.
- Proactively collaborate with peers and stakeholders to drive continuous improvement in training delivery, in line with BSI's standards of excellence.
Knowledge, Skills, And Abilities
- Strong customer service orientation.
- Ability to deliver training effectively to diverse audiences, from boardroom executives to shop-floor personnel.
- Understanding of individual learning styles and ability to apply accelerated learning techniques in course design and delivery.
- Competence in designing and developing training materials to meet specific objectives.
- Proven organizational and administrative skills, with the ability to meet deadlines and manage customer expectations.
- Knowledge of training development processes, needs analysis, and evaluation techniques.
- Proficiency in Microsoft Word, PowerPoint, and Excel.
- Qualified Lead Auditor in relevant disciplines (where applicable).
- Willingness to travel extensively within the country and occasionally abroad, including overnight stays.
- Possession of a full, clean driving license.
About Us
BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.
Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society's critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.
BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.
