Job Description
The Guest Operations Manager will oversee the kitchen, food & beverage (F&B), and front office (FO) departments, ensuring all areas run smoothly and deliver exceptional guest experiences. This role supports the Hotel Operations Manager and plays a key role in maintaining operational efficiency and high standards of service.
Responsibilities
- Operational Oversight: Manage daily operations of the kitchen, F&B, and FO departments to ensure smooth and efficient service, meeting Hilton's standards for guest satisfaction and service quality.
- Staff Management & Training: Supervise, recruit, and train staff in kitchen, F&B, and FO areas. Conduct regular performance evaluations, provide coaching, and ensure compliance with Hilton's service standards.
- Guest Satisfaction: Address guest inquiries, complaints, and feedback professionally and promptly to ensure high levels of guest satisfaction and loyalty.
- Budget Management: Assist the Hotel Operations Manager in managing departmental budgets, implementing cost-control measures, and optimizing operational efficiency while maintaining service excellence.
- Quality Control: Ensure that cleanliness, safety, and service standards are consistently met across all departments. Perform regular inspections and audits to ensure compliance with Hilton standards and regulations.
- Cross-Department Coordination: Work closely with housekeeping, maintenance, and other departments to ensure seamless operations and efficient guest service across the hotel.
- Reporting & Performance Monitoring: Prepare and present regular reports on departmental performance, guest satisfaction, and key metrics to the Hotel Operations Manager.
Qualifications
- 3-5 years of experience in hotel management, especially in kitchen, F&B, and front office operations.
- Strong leadership skills, with the ability to manage and motivate teams.
- Excellent communication and problem-solving abilities.
- Knowledge of budgeting, cost control, and operational efficiency.
Qualifications
- Bachelor's degree in hospitality management or related field preferred.
About Us
Join an Award-Winning Workplace Culture
At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
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