Company Description
Founded in 1999, Trails of Indochina is a Destination Management Company and Tour Operator providing tailor-made travel services for destinations within Southeast Asia. Headquartered in Ho Chi Minh City, Vietnam, the company has operations offices in Hue, Hanoi, Cambodia, Laos, and Thailand. Trails of Indochina also has an affiliate office in Singapore, China, and Indonesia, along with Sales and Marketing representatives in various countries, including Australia, United States, United Kingdom, Spain, Portugal, and Latin America. With a workforce of over 200 office-based staff and 100 tour guides, the company is continuously looking for talented and passionate individuals to join their dynamic team.
PURPOSE AND SCOPE OF ROLE
Ensure a personal service is offered to agents in order to meet and exceed their expectations. Ensure that the sales process is accurately adhered to (per Sub Departmental SOPs), Sales opportunities are maximized with follow up and resolve any problems to meet and exceed sales revenue and gross profit targets.
RESPONSIBILITIES & TASKS
- Gather information to fully understand agent requests and present options to meet their needs.
- Identify and take action to up-sell and promote all TOI destinations, Tailored Experiences and partner products.
- Take ownership of and monitor individual sales process and follow up with agents to increase booking conversion.
- Liaison with Product and Reservations departments to ensure feasibility of options.
- Prepare proposals and quotes for SSM agents or direct clients up to 80% of each day.
- Negotiate fees and changes with agents (where necessary) to gain agreement.
- Send final confirmation and any travel documents or vouchers to agents.
- Report any errors regarding information on TourPlan to Supervisor.
- Co-ordinate with Product Department to update content and tariffs.
- Send individual booking invoices to agents or direct clients when bookings are confirmed.
- Work with operations or reservations to help solve problems for clients on the ground when required.
- Maintain relationships with retail travel agents by ensuring personal service is optimized.
QUALIFICATIONS AND KNOWLEDGE
- Graduate in Tourism, Hospitality, Economics or Business preferred
- Knowledge of tourism, geography, foreign cultures
EXPERIENCE
- Minimum 1 year in Travel Sales or Sales of Services or 2 years experience as a Tour Guide within the region
- Personal travel within the region
SKILLS
- Excellent written and spoken English & Spanish
- Thorough understanding of MS Office (Excel, Word, PowerPoint etc.)
