Travel Consultant - English Speaking Markets

PURPOSE AND SCOPE OF ROLE

Ensure a personal service is offered to agents in order to meet and exceed their expectations. Ensure that the sales process is accurately adhered to (per Sub Departmental SOPs), Sales opportunities are maximized with follow up and resolve any problems to meet and exceed sales revenue and gross profit targets.

RESPONSIBILITIES & TASKS

Sales and Customer Service

Gather information to fully understand agent requests and present options to meet their needs.

Identify and take action to up-sell and promote all TOI destinations, Tailored Experiences and partner products.

Take ownership of and monitor individual sales process and follow up with agents to increase booking conversion.

Liaison with Product and Reservations departments to ensure feasibility of options.

Prepare proposals and quotes for retail agents or direct clients up to 80% of each day.

Negotiate fees and changes with agents (where necessary) to gain agreement.

Send final confirmation and any travel documents or vouchers to agents.

Report any errors regarding information onTourplan to Supervisor.

Co-ordinate with Product Department to update content and tariffs.

Send individual booking invoices to agents or direct clients when bookings are confirmed.

Work with operations or reservations to help solve problems for clients on the ground when required.

Maintain relationships with retail travel agents by ensuring personal service is optimized.

Continuous Improvement

Attend regular training courses to keep up to date with both product and procedure.

Keep others informed by sharing information.

Inform product department of any product feedback.

QUALIFICATIONS AND KNOWLEDGE

Graduate in Tourism, Hospitality, Economics or Business preferred

Knowledge of tourism, geography, foreign cultures

EXPERIENCE

Minimum 1 year in Travel Sales or Sales of Services or 2 years experience as a Tour Guide within the region

Personal travel within the region

SKILLS

Excellent written and spoken English

Thorough understanding of MS Office (Excel, Word, PowerPoint etc.)