Role Overview
The PMO serves as the central Project Management Center of Excellence for Masan's Digital Transformation initiatives. This role is responsible for establishing and championing project governance, methodologies, and delivery standards across all transformation projects (e.g., ERP rollout, Data Platform, Supply Chain optimization, Performance management, CRM & Loyalty, etc.).
You will develop standardized frameworks, enable execution efficiency, consolidate performance data, and work closely with project managers, tech leaders, and business stakeholders to ensure alignment with transformation strategy.
Key Responsibilities
- Develop and maintain PMO frameworks tailored to transformation projects (Hybrid/Agile/Waterfall).
- Establish PMO playbooks, RACI matrices, risk management frameworks, and reporting standards.
- Ensure all projects follow standardized processes from initiation to hypercare.
- Provide guidance, coaching, and training for project teams on PM best practices, tools, and transformation governance.
- Onboard new PMs and transformation team members.
- Support cross-BU collaboration and escalation management.
- Manage PM tools (e.g., Jira, Confluence, MS Project) and optimize structure for project tracking.
- Consolidate project status updates, RAID logs, timeline milestones, KPIs, and OKRs.
- Build and maintain executive dashboards and performance reports for leadership.
- Conduct regular project health checks, process audits, and milestone validation.
- Identify early risks, delays, or misalignment, and collaborate with PMs on mitigation actions.
- Drive continuous improvement of project execution discipline.
Requirements
- Minimum 5 years in PMO, program/project management (preferably in digital transformation or enterprise tech projects).
- Strong knowledge of Agile/Waterfall/Hybrid methodologies, governance frameworks, and PM lifecycle.
- Hands-on experience with PM software (Jira, Confluence, MS Project).
- Strong capability in process mapping (BPMN, Visio) and digital process optimization.
- Proficiency in data analysis & dashboarding (Excel, Power BI).
- Excellent communication & documentation.
- Strong facilitation and stakeholder influencing skills.
- Highly organized, detail-oriented, analytical.
- Able to consolidate large volumes of information accurately.
- Service-oriented, collaborative yet assertive when enforcing PM standards.
- PMP, PMO-CP, or PRINCE2 highly preferred.
- Agile/Scrum Master or transformation-related certifications are a plus.
- Strong ownership and execution mindset.
- Able to work in a fast-paced, high-change environment.
- Diplomatic and supportive, with the ability to challenge when necessary.
- Growth mindset, willing to build and improve systems from scratch.
- Business-focused, able to align project standards with strategic outcomes.
Nice to have
- Experience in digital transformation across Retail, FMCG, Supply Chain, ERP, Data & Analytics, or CRM.
- Involvement in enterprise-level project rollout (multi BU).
