We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over.
We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Job Description
Major Duties and Responsibilities
- Ensure the proper and timely movement of freight and information, while providing an exceptional customer service within the Transcon Department.
- Ensure smooth and timely freight process flow
- Ensure accurate and timely data entry into our operating system.
- Track and trace Transcon files as required.
- Use workflows on daily basis to manage shipments
- Ensure accurate and timely client and vendors billing.
- Ensure proper delivery of freight as requested when applicable
- Interact with our customers in arranging their TRANSCON shipments, meeting customer service standards.
- Contribute to maintain good relationships with suppliers
- Meet compliance at all times to regulations internally and externally in accordance with government regulations.
- Understand department process flow, and looking for best practices to improve operational efficiency and productivity
- Ensure all customers standard operating procedures are followed and updated in the SOP.
- Meet KPI standards, as per the company's procedures.
- Overseas communications, timely responses to emails and requests (internally and externally)
- Escalation of problems to Management when necessary
Qualifications
- Minimum Education & Experience: University graduation or equivalent qualification; at least 1 year of experience in freight forwarding industry, preferable domestic transportation, cross-border trucking, transportation and inside delivery for over-sized cargo and machineries.
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
- Pro-active, strong organizational skills
- Good Microsoft Office skills (Excel, Word, Power Point, etc.,).
- Fluent in English skills (Listening, Speaking, Reading, Writing)
Additional Information
Expeditors offers excellent benefits:
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
