Trade Assurance Account manager Contractor -Vietnam

Key Responsibilities:

1. Order and Contract Management:

○ Review and confirm customer orders.

○ Manage and monitor the progress of contracts from initiation to completion.

○ Ensure all orders comply with Alibaba Trade Assurance policies and regulations.

2. Customer Support:

○ Address customer inquiries and provide support throughout the Trade Assurance process.

○ Resolve any issues related to orders and ensure customer satisfaction.

3. Coordination with Related Departments:

○ Work closely with departments such as shipping, warehousing, finance, and customer service to ensure smooth processes.

○ Assist in marketing and sales activities related to Trade Assurance services.

4. Reporting and Analysis:

○ Prepare regular reports on order status and related issues.

○ Analyze data to propose process improvements and enhance service quality.

Must have:

1. Experience: At least 2 years of experience in E-commerce, and B2B Sales.
2. Communication & Persuasion: Strong cross-cultural communication and consultative selling skills. Ability to actively engage with clients, resolve complex disputes under pressure, and manage strategic stakeholder relationships effectively.
3. Analytical Skills: Target-oriented mindset with the ability to interpret e-commerce operational data. Skilled in tracking daily/weekly metrics, managing visual dashboards, and turning raw numbers into actionable solutions for business growth.
4. Language Skills: Proficiency in English and Vietnamese (both written and spoken)
5. Education: Bachelor's degree, preferably in Economics, Commerce, Supply Chain, or related fields.

Nice to have:

• Experience working with international merchants/sellers or in a multinational e-commerce environment.
• Experience in customer consultation or account management.
• Intermediate level or above in Chinese speaking/language skills.