Company Overview
Phong Nha Holiday is a distinctive member of The Oxalis Group, Vietnam's leader in adventure tourism. We offer high-quality, sustainable experiences that showcase the natural beauty of Quang Binh and Viet Nam. Our portfolio includes Chay Lap Farmstay, a serene countryside haven, and Blue Diamond Retreat a pioneering sustainable tourism model. In addition, we specialize in providing nature-connected tours and team-building programs tailored for organizations and corporate clients.
Our head office is located in Phong Nha, part of the Phong Nha Ke Bang National Park, a UNESCO World Natural Heritage Site, we also have a representative office in Ho Chi Minh City.
Our properties
- Chay Lap Farmstay features 41 rooms. More details at:chaylapfarmstay.com
- Blue Diamond Retreat features 26 rooms. More details at:bluediamondretreat.com
Our services
- Package tours and M.I.C.E services in Quang Binh, Central Vietnam and Cat Tien National Park (Dong Nai).
- Land tour for travel agent partners. More details at:phongnhaholiday.com
Position Summary
Phong Nha Holiday is seeking a Tour Operations Manager based in HCM to oversee and coordinate all-inclusive tour programs for corporate and organizational clients. Main destinations include Qung Bnh and the Central region, as well as Ct Tin National Park (ng Nai). The ideal candidate has strong experience in tour operations, solid organizational and decision-making skills, and a proactive spirit with the ability to take on challenges.
Job Overview
- Job type: Full-time
- Location: Ho Chi Minh City (travel on request)
- Reports to: Sales Director
Key Responsibilities
- Work with, negotiate, and maintain relationships with transport providers, hotels, restaurants, attractions, and related services to ensure service quality and cost efficiency; develop annual service tariffs.
- Build, develop, and manage a network of tour guides; assign guides for each tour; develop guidebooks and organize regular training to improve guide quality.
- Coordinate all services within tour programs and supervise operations from preparation to completion; accompany key groups when required.
- Monitor service quality throughout tour operations and proactively handle issues that arise.
- Conduct site inspections and propose new products and services to enhance guest experiences.
- Manage, train, and allocate tasks for tour operations staff.
- Standardize procedures and continuously improve tour operation quality.
Job Requirements
- Degree in Tourism, Travel, or a related field.
- 35 years of experience in tour operations, team building, and domestic events; knowledge of the Central Vietnam region is an advantage.
- Passion for experiential travel and outdoor activities.
- Strong organizational and multitasking abilities.
- Good communication, problem-solving, and decision-making skills.
- Good English communication skills.
- Proficient in Microsoft Office.
- Able to work under pressure and travel when required.
Salary & Benefits
- Competitive base salary.
- Bonus per tour.
- 13th-month salary based on company performance.
- Full social insurance based on 100% of base salary in accordance with regulations. Complimentary experiences of Oxalis Group products, including Chy Lp Farmstay, Blue Diamond Retreat, Oxalis Adventure Tours, and Katien Safari, along with special benefits for family members.
How to Apply
Interested candidates are invited to send a cover letter and CV to:[Confidential Information]
