Tour Operations Executive

Location: Ho Chi Minh City, Vietnam (On-site)

Employment Type: Full-time

About the Opportunity

On behalf of our client, we are hiring an Operation Executive / Assistant Manager, to support their regional expansion and setup phase. Our client is a leading technology-driven organization with operations across multiple regions, currently establishing a regional travel business with components in inbound tour operations, travel technology, and corporate events.

Joining the team as anOperation Executive / Assistant Manager, you will act as the tactical engine of the office, supporting the senior management in building a robust operational backbone. This is a unique founding team opportunity to help transition the brand from a legacy partnership model to a fully self-operated regional powerhouse.

Key Responsibilities

• Trip Execution:Manage the direct booking and confirmation of all on-shore services in Vietnam (hotels, luxury transfers, local experiences, and flights) ensuring seamless alignment with cruise schedules.

• Supplier Relations:Maintain and nurture daily relations with a diverse network of contractors and vendors, ensuring service delivery meets international 5-star standards.

• Field Coordination:Organize and coordinate the assignments of local guides on the ground, acting as the primary point of contact for real-time operational needs.

• Reservations Administration:Handle high-volume reservations and administrative tasks with a professional 24-hour turnaround commitment to global B2B partners.

• Operational Support:Directly assist leadership with flexible logistics, reporting, and quality assurance for our signature, off-the-beaten-path travel products.

• Strategic Growth:Assist in the setup of specialized travel operating systems and contribute to the company's expansion from B2B into the high-margin B2C market.

Requirements

Technical skills:

• 25 years of proven experience in DMC (Destination Management), Inbound Tour Operations, or Luxury Hospitality.

• In-depth understanding of the Vietnamese tourism landscape, including destinations, supplier networks, and local logistics.

• Proficiency in travel reservation software, operating platforms, or CRM systems is highly preferred.

• Excellent English (MUST) the role involves daily communication with international stakeholders, investors, and regional leadership

Soft skills:

• Fixer Mindset:Proactive problem-solver who can handle operational crises (e.g., weather-related changes) with calm and efficiency.

• Entrepreneurial Spirit:Ambitious and willing to grow from a startup environment into a leadership role as the company scales.

• Attention to Detail:High level of accuracy in managing complex multi-supplier bookings.

• Adaptability:Comfortable working in a Western-style management environment with high autonomy.

Benefits

• A highly competitive salary package

• The unique opportunity to be a founding member of the Vietnam team, working directly alongside the CEO to shape the company's future.

• Performance-based bonuses tied to company growth and financial milestones.

• Comprehensive social insurance (BHXH, BHYT, BHTN) in accordance with Vietnamese labor regulations.

• Paid annual leave and a flexible, results-driven working environment.