Top Creator Manager, Tiktokshop

• Department:Top Creator Team
• Report to: General Manager
• Employment Type: Full-time
• Portfolio Scope: Dual-leadership across S-Class (Top-tier Celebs & Mega KOLs) and A-Class (Mid-tier/Rising Stars) Creator squads.

THN Network stands at the forefront of Vietnam's Creator Economy as a premier Social Commerce Ecosystem and exclusive Multi-Channel Network (MCN). We are the strategic powerhouse behind the nation's most influential Celebrities, Mega KOLs, and high-converting KOCs.

We transcend traditional talent management. At THN, we engineer digital empires—transforming social influence into measurable, multi-million-dollar GMV success. We are seeking a highly astute and operationally rigorous TOP Creator Manager to spearhead our Top Creator teams, elevating both the commercial footprint and the personal brand equity of our exclusive talents.

As the TOP Creator Manager, you will operate at the critical intersection of Talent Strategy, Commercial Execution, and Team Leadership. You will direct the operational lifecycle for both the S-Class (Top-tier Celebs & Mega KOLs) and A-Class (Mid-tier/Rising Stars) teams.

Your mandate is twofold: (1) Architect and execute comprehensive growth strategies that exponentially scale our Creators booking revenues, GMV, and personal brand positioning; and (2) Establish operational excellence, ensuring that all commercial engagements—from high-stakes Mega Livestreams to complex brand integrations handed over by the Business Development (BD) team—are executed flawlessly and profitably.

• Strategic Leadership & Team Management:
• Lead, mentor, and scale a high-performing team of Project Leads and Project Executives across multiple Creator portfolios.
• Establish and refine Standard Operating Procedures (SOPs) to drive operational efficiency, mitigate risks, and optimize resource allocation within a highly volatile, fast-paced E-commerce environment.
• Talent Incubation & Brand Architecture:
• Formulate bespoke, data-backed development roadmaps for exclusive Creators, navigating them from macro-influencers to industry-leading KOLs.
• Strategize beyond immediate commercial metrics (GMV/Bookings) by collaborating with the Creative division to curate the Creator's personal brand narrative, ensuring long-term relevance and premium brand alignment.
• Operational Excellence & Mega-Campaign Execution:
• Serve as the principal operational commander for high-stakes, large-scale campaigns (e.g., Double Day Mega Livestreams, Brand Ambassador launches).
• Direct cross-functional synchronization between internal departments (Livestream Operations, Creative, Supply Chain) and platform stakeholders (TikTok Shop/Shopee) to guarantee seamless, high-converting live broadcasts.
• Commercial Delivery & Stakeholder Alignment:
• Partner seamlessly with the Business Development (BD) division. Assume full accountability for the execution phase of closed deals, ensuring all Service Level Agreements (SLAs), ROAS targets, and client deliverables are achieved.
• Act as the ultimate escalation point for conflict resolution, adeptly balancing aggressive brand KPIs with the preservation of the Creator's brand integrity.
• Performance Analytics & Business Intelligence:
• Oversee the P&L (Profit & Loss) and performance metrics of the managed Creator portfolios.
• Leverage advanced data analytics from Livestream and Affiliate dashboards to identify growth bottlenecks, forecast market trends, and deliver strategic insights to the Board of Directors.

• Professional Experience: Minimum 3 - 5 years of progressive experience in Project Management, Account Management, or Talent/Creator Management within a Tier-1 Digital Agency, MCN, or E-commerce platform. At least 1 - 2 years in a direct managerial/leadership capacity.
• Strategic & Commercial Acumen: Profound understanding of the Creator Economy, Influencer Marketing dynamics, and Social Commerce mechanics (specifically TikTok Shop). Proven ability to drive commercial outcomes while safeguarding brand equity.
• Transformational Leadership: Demonstrated capability to inspire, mentor, and drive accountability within diverse teams. You possess the emotional intelligence (EQ) to lead effectively under immense pressure.
• Crisis & Risk Management: Impeccable problem-solving capabilities with a track record of navigating complex operational crises (e.g., live broadcast technical failures, acute client escalations) with composure and decisiveness.
• Executive Communication: Masterful negotiation and stakeholder management skills, capable of influencing A-list Celebrities, Global Brand Directors, and C-level executives.
• Linguistic Proficiency: Native fluency in Vietnamese; Advanced to Bilingual proficiency in Business English.

• Highly Competitive Compensation: Premium base salary augmented by a lucrative, performance-based Management Bonus structure directly correlated with the overarching GMV and Booking Revenue of the MCN division.
• Autonomy & Impact: A pivotal leadership role with the authority to shape the trajectories of Vietnam's most prominent digital talents and significantly impact corporate profitability.
• Elite Networking: Unparalleled access and collaboration opportunities with top-tier Global Brands, A-list Celebrities, and Senior Platform Executives.
• Comprehensive Welfare: Premium healthcare coverage, 12 days of annual paid leave, a flexible, results-oriented working culture, and exclusive corporate retreats.