1. JOB DESCRIPTION
40% - Store Operations & Pricing Management
- Support the setup and maintenance of e-commerce stores, including banners, product listings, categories, and campaign pages.
- Upload and update product information and promotional content for each campaign.
- Assist in reviewing and organizing product images to ensure compliance with brand guidelines.
- Monitor and update pricing for campaigns, flash sales, and vouchers; identify and report any pricing discrepancies.
- Verify the accuracy of selling prices (listed price vs. actual checkout price) and promptly report any inconsistencies.
25% - Performance Reporting & Data Tracking
- Support PSI-related tasks, including monitoring safety stock levels and updating daily inventory records.
- Prepare performance reports, including NMV, SKU availability, and key shop metrics on a weekly and monthly basis.
20% - Customer Service & Store Monitoring
- Monitor store operational performance and promptly report any content or setup issues.
- Support customer service activities by tracking shop ratings, categorizing customer feedback, and escalating reviews or complaints that require further action.
15% - Cross-functional Coordination & Campaign Support
- Coordinate with the Logistics and Product teams to ensure inventory accuracy and up-to-date product listings.
- Collaborate with internal teams to ensure campaigns are launched according to the planned timeline.
2. REQUIREMENTS
- Third-year, fourth-year students, or fresh graduates, preferably majoring in Economics, Business Administration, Logistics, or Marketing.
- Proficient in Excel and Google Sheets, including VLOOKUP, Pivot Tables, and basic reporting.
- Strong data-driven mindset.
- Ability to turn raw data into actionable insights, even at a basic level.
- Detail-oriented and highly responsible when handling data and deadlines.
- Prior experience in e-commerce operations (Shopee, Lazada, TikTok Shop) is required.
- Candidates with hands-on experience in logistics, inventory management, or fulfillment operations are preferred.
3. BENEFITS
- Internship certificate and internship allowance.
- Continuous on-the-job training throughout the internship period.
- A professional, dynamic, and energetic working environment.
- Opportunity to transition into a full-time position after the internship.
- Professional development opportunities and exposure to the livestream commerce industry.
