Job Description
Responsibilities
Corporate Social Responsibility (CSR) in e-commerce focuses on driving sustainable growth by promoting ethical business practices, supporting communities, and reducing environmental impact through digital platforms.
In this role, you will lead the development and execution of high-impact initiatives at the intersection of social impact, government relations, and business growth. This role will play a critical part in driving strategic collaborations with government stakeholders, industry partners, and ecosystem players to support VN sellers and enable cross-border e-commerce expansion.
Responsibilities:
Strategy & Program Leadership
- Lead end-to-end design and execution of CSR and strategic initiatives (e.g., seller enablement, cross-border e-commerce programs)
- Align initiatives with national priorities (e.g., export growth, economic development) and business objectives
Government & Stakeholder Engagement
- Build and manage relationships with key government stakeholders (e.g., ministries, departments, VN authorities)
- Drive strategic alignment and co-develop partnership frameworks (e.g., MOUs, joint programs, national-level initiatives)
Partnership Development
- Establish and scale partnerships with ecosystem players (media, associations, brands, platforms)
- Leverage partnerships to unlock seller acquisition, supply growth, and market expansion opportunities
Program Execution & Operations
- Oversee implementation of initiatives, including workshops, campaigns, and large-scale events
- Ensure strong governance, cross-functional alignment, and delivery excellence
Seller & Market Development
- Support onboarding and enablement of VN sellers, with a focus on SMEs and high-potential categories
- Drive initiatives to scale Vietnamese brands in both domestic and international markets
Communication & Impact Building
- Shape strategic narratives and communication angles to strengthen brand trust with government and public stakeholders
- Deliver measurable impact and visibility through CSR and partnership programs
Qualifications
Minimum Qualifications:
- Bachelor degree or above
- Have account management/PMO skills, especially in cross-border e-commerce industry, with solid understanding of seller operations.
- Must be hands-on in driving projects end-to-end
- Proficient in English
Preferred Qualifications:
- Have knowledge of the rules and regulations governing Charities, IPCs (Institutions of Public Character), and best practices for CSR will be an advantage.
- Have excellent communication and presentation skills and the ability to distill complex information into simple messages and concise communication materials tailored for the audience.
- Have sellers/clients facing and communication experience is a big plus
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an Always Day 1 mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
